Pounds Only: What the GBP Account Means in Practice

The currency of the account

What this means in practice

When you deposit £50, the balance rises by £50 in the same currency. A bonus is credited in pounds, a bet is placed in pounds, and a withdrawal request is entered in pounds. The statement in your account area lists the same figures in the same unit, which makes it simple to reconcile with your bank record.

Limits and amounts

Minimum and maximum amounts for every method are displayed in the cashier before you confirm a transaction. Read them there, since they belong to the method and not to the casino in general.

Methods in the cashier

The cashier shows only the methods that are available for your account at that moment, so a method that is missing from the list cannot be used until the reason has been resolved with our support team.

The path of a deposit

Deposits by card and e-wallet are normally credited at once. Bank transfers take longer because they depend on the sending bank.

The path of a withdrawal

We return money to the method that funded the account wherever possible. If an active bonus carries a wagering requirement, the request may be refused until it is met.

Before you confirm

Check that the account is verified and that no wagering requirement is open.

After you confirm

Follow the status in the history until it shows as paid.

Which method for which purpose

A card suits a player who wants a simple route that the bank records. An e-wallet suits a player who already keeps a balance there. A bank transfer suits a player who prefers to work through the bank and is content to wait. Choose the method before you deposit, because withdrawals return to it wherever possible.

Speed of a payout

The time between your request and the money reaching you has two parts: our review, and the transfer time of the method. E-wallets are generally quicker than cards, and bank transfer takes the most days. A complete verification before the first request removes the most common delay, and a mismatch of details adds to it.
Speed depends on:

• our review of the request;
• the method you choose;
• the completeness of your verification.

Reading your transaction history

The history lists every deposit, withdrawal, bet result and bonus movement with date, method, amount and status. Check it after each payment. A pending withdrawal can usually be reviewed while it remains pending, but once it is paid out, it cannot be recalled.

Choosing between methods in practice

A player who withdraws often benefits from a method that returns funds quickly and is easy to check against a statement. A player who withdraws rarely may prefer the method they already use for everything else. Whichever you choose, keep it in your own name.

Fees

We do not set a charge for deposits, and payout fees, if any, are shown in the cashier before you confirm.

When a payment does not go through

A declined deposit has a few usual causes: the card is not enabled for online gambling payments, the details were mistyped, the bank has applied its own block, or the amount is outside the limits of the method. Check the message shown in the cashier, confirm the card with your bank, and try another method in your own name if needed. Do not try the same payment many times in a row, because repeated declines can lead your bank to block the card.

Questions to ask before you confirm

• Is the amount in pounds the one I meant?
• Is the method one that I can also withdraw to?
• Have I read the limits shown for it?
• Is this money I can afford to lose?

What the history shows

The history lists each deposit, withdrawal, bet result and bonus movement with its date, method, amount in pounds and status. It is the quickest way to answer a question about where a sum went.

Controlling spending

Deposit limits are set in the responsible play settings and apply to every method. Changes follow the rules your account shows at the time.

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