The Conditions of Using Your BetNinja Account

1. Eligibility and your account

1.1 Age

You must be 18 or over. We may ask for proof of age at any time and may close an account that belongs to a minor.

1.2 Accurate details

You must give your real name, date of birth and address, and keep them current. False details can lead to closure and forfeiture of balances where the law permits.

1.3 One account

Each person, household and payment method may hold one account. Duplicate accounts may be closed, and bonuses obtained through them withdrawn.

1.4 Security of login

You are responsible for your password and for activity that takes place under your login. Tell us promptly if it is lost or misused.

1.5 Permitted use

The account is for your own personal play. You may not lend it, sell it, or use it for any unlawful purpose.

2. Verification

2.1 Documents

Before a first withdrawal, and when activity changes, we may ask for identity, address and payment documents.

2.2 Effect of delay

Until verification is complete, we may hold withdrawals. We may also restrict the account while we review a concern.

3. Deposits and withdrawals

3.1 Currency

For players in the United Kingdom, the account and all transactions are in pounds sterling.

3.2 Methods you may use

You may use only methods held in your own name. The cashier lists the methods available, with their minimum and maximum amounts.

3.3 Withdrawals

Withdrawals are sent, where possible, to the method that funded the account, after any wagering requirement has been met.

3.4 Errors

If an amount is credited by mistake, we may correct it, and you agree to return any sum you were not entitled to receive.

4. Bonuses and promotions

4.1 Terms of each offer

Every offer has its own conditions, covering the match rate, the cap, the wagering requirement, the validity period, game contribution and the maximum stake. They apply in addition to these terms.

4.2 Welcome match

The first-deposit match is 100% up to £200 with 30x wagering, as described in the offer terms.

4.3 Misuse

We may withdraw a bonus and the winnings from it where we find breach of the offer terms, duplicate accounts or coordinated play designed to take advantage of an offer.

5. Gameplay

5.1 Game rules

Each game has rules displayed on its screen. The result of a round is determined by the game and cannot be changed after it is completed.

5.2 Technical failure

If a game malfunctions, rounds affected by the fault may be void, and bets returned.

5.3 Prohibited conduct

Software that plays on your behalf, exploitation of errors and collusion are not allowed.

6. Player protection tools

6.1 Tools

You can set deposit limits, take a time-out or self-exclude from your account area.

6.2 Our action

We may restrict an account where we see signs of harm.

7. Dormant accounts and limits

7.1 Inactivity

An account with no activity for a long period may be marked dormant. We will try to contact the holder before any action, and the balance remains the property of the holder.

7.2 Changes to your limits

Limits are set in your account, and any change to them follows the rules the account shows at the time.

8. Suspension and closure

8.1 By you

You may close your account at any time by writing to [email protected].

8.2 By us

We may suspend or close an account for breach of these terms, for legal reasons, or to protect other players, and we will give the reason where the law allows.

8.3 Balances

On closure, the remaining balance that belongs to you is returned after verification, unless it is subject to a lawful hold.

9. Taxes and records

9.1 Tax position

Winnings of players in the United Kingdom are not taxed by us, and any tax position of the player is a matter for the player.

9.2 Records

We keep records of transactions as long as the law requires, and you can see your history in the account at any time.

10. Liability

10.1 Service

We provide the service with reasonable care but do not promise that it will be free from interruption.

10.2 Limit

Nothing in these terms limits liability that cannot be limited by law.

10.3 Third-party content

Game studios and payment providers have their own terms for the services they supply. Where those terms apply to a game or a payment you use, they apply in addition to these terms, and we are not responsible for the acts of a provider beyond what the law requires.

10.4 Notices

We send notices to the email address in your profile. Keep it current, since a notice sent there is treated as received. If you change your address or your telephone number, update the profile at once, because we may need to reach you about a payment, a verification step or a change to your account.

11. Complaints

11.1 To us

Write to [email protected] with your account name and a description of the problem. We acknowledge the complaint and reply in writing.

11.2 Escalation

If you are not content with our reply, you may refer the matter to an alternative dispute resolution service available to UK consumers.

12. Changes and general

12.1 Changes

We may amend these terms, and we will inform account holders of material changes before they apply.

12.2 Law

These terms are governed by the law that applies to your contract with us, and the courts competent under that law have jurisdiction, without removing any rights that mandatory consumer law gives you.

12.3 Severability

If any clause is held invalid, the rest remains in force.