Your Data and Your Rights at BetNinja Casino
Effective from 8 October 2026. This policy applies to personal data we process about visitors and account holders in the United Kingdom. Your rights come first, because every other clause serves them.
1. Your rights over your data
1.1 What you may ask
You may ask us for a copy of the data we hold about you, for corrections to data that is wrong, and for deletion where no legal duty requires us to keep it. You may also ask us to restrict or stop certain processing, to hand over your data in a portable format, and to stop marketing messages.
1.2 How to ask
Write to [email protected] and mark the message “Privacy”. Give the name on the account. We may ask you to confirm your identity before we act, and we answer within the time set by law.
1.3 What we may refuse
Some data must be kept despite a deletion request, for example records that gambling, tax or anti-money-laundering rules oblige us to hold. We tell you which part of your request we cannot meet and why.
1.4 Complaints
If our reply does not satisfy you, you may complain to the Information Commissioner’s Office.
2. Who is responsible
2.1 Controller
BetNinja Casino decides why and how personal data is processed for the accounts it operates, and is the controller of that data. In this policy “we” means that operation.
2.2 Where privacy requests go
All privacy matters go to the address in clause 1.2.
3. What we collect
3.1 From you
Name, date of birth, address, email address, telephone number, login details, identity and address documents, payment method details, and the messages you send to our support team.
3.2 From your use of the service
Deposits, withdrawals, bets, game rounds, bonus movements, limits you set, login times, and the device and browser used.
3.3 From payment providers
Confirmation that a payment succeeded or failed, and the name of the account holder where the provider supplies it.
4. Why we process it
| Purpose | Ground |
|---|---|
| Opening and running your account | Performance of the contract with you |
| Verifying identity and age | Legal obligation and our interest in preventing fraud |
| Processing payments | Performance of the contract |
| Monitoring for harm in play | Legal obligation and your safety |
| Answering support requests | Our legitimate interest and the contract |
| Marketing messages | Your consent, which you may withdraw at any time |
4.1 Automated checks
We use automated checks to detect fraud, duplicate accounts and signs of harmful play. A member of staff reviews a flag before we close an account or hold a payment.
4.2 Marketing selection
If you have agreed to receive offers, we may choose which to send according to the products you use. You can switch this off in the account settings.
5. Who receives it
5.1 Providers acting for us
Payment processors, identity verification services, game studios that need a player identifier and support tools receive the data they need for their task and may use it for nothing else.
5.2 Authorities
We disclose data where the law requires it or where a competent authority makes a lawful request.
5.3 Transfers abroad
Where a provider processes data outside the United Kingdom, we require a safeguard recognised by UK law.
6. Cookies
6.1 Necessary cookies
They keep you signed in, protect the session and hold your cashier steps. The service does not work without them.
6.2 Optional cookies
Analytics and marketing technologies run only where you permit them in the cookie settings, which you can change later.
7. How long we keep data
7.1 Account data
It stays while the account is open and afterwards for the periods that gambling, tax and anti-money-laundering rules require.
7.2 Support messages
They stay as long as needed to resolve the matter and to show what was agreed.
7.3 End of the period
When a period ends, the data is deleted or anonymised.
8. Security and minors
8.1 Protection
Connections are encrypted, and access to data is limited to staff who need it.
8.2 Age limit
Our service is for persons aged 18 or over. We do not knowingly collect data from anyone younger and we close accounts found to belong to a minor.
9. Shared devices and parents
9.1 Shared devices
If you use a shared device, sign out after each session. Data stored in the browser can be seen by others who use the device.
9.2 Parents
A parent who believes that a minor has opened an account can write to the address in clause 1.2, and we will review the account.
10. Support conversations
10.1 What we record
When you contact our support team, we keep the content of the conversation and the details you give, so that a later question can be answered consistently.
10.2 What to leave out
Do not send a password or a full card number. If you do, we will ask you to change the password and will not use the number.
11. Changes to this policy
11.1 Notice
When we change the policy we update the date at the top and, for material changes, tell account holders through the account or by email.
11.2 Earlier versions
On request we can tell you what an earlier version said about a point that concerns you.