When the Connection Drops: BetNinja on Your Phone
Phones lose signal in lifts, on trains, in rural areas and at the edge of a wireless network. An application that handles money has to say clearly what happens then. At BetNinja Casino the rule is that the game server, not your phone, decides what a round was. Your phone is a window onto the account, and when the window closes the account is still there.
Play on mobile
- Do not tap repeatedly. Repeated taps on a frozen screen can send the same request twice.
- Check the connection. Move to a place with signal or a steadier wireless network.
- Reopen the app or the browser page. Sign in again if you are asked to.
- Open the history. Rounds and bets that were settled are recorded there, with stake and result.
- Look at the balance. It reflects every settled round, whether or not you saw it happen.
- Contact support if something does not match. Give the time, the game and the amount in CAD.
What the server does in each case
| Situation | What the server does | What you see after reconnecting |
|---|---|---|
| Drop during a slot spin | Completes the spin | The result in the history and the new balance |
| Drop during a live table round | Completes the round | The result of the round in the history |
| Drop while placing a sports bet | Accepts it only if the request was received | The bet in your open bets, or no bet |
| Drop during a deposit | Depends on whether the payment was confirmed | A new balance, or none, and an entry in the cashier history |
| Drop during a withdrawal request | Depends on whether it was received | The request in the history with its status |
Slots and live tables
A slot spin or a live round that has begun is finished by the server. If the connection drops, you may miss the animation, but the outcome is recorded. Do not assume that a lost screen means a lost bet or a cancelled one. Check the history first. At a live table, a bet confirmed after the dealer closes the betting window is not accepted, so a bet placed on a weak connection may be late and not count.
Slots
A spin that has started is completed by the server, and the result is stored.
Live tables
A round in progress is completed by the dealer, and the result is stored.
Sports bets
A bet is placed only when our system receives and accepts it. If you are unsure whether it went through, look in the open bets in your account before placing it again. Placing the same bet twice because the first confirmation did not appear is a common and costly error.
To check a sports bet:
- open your open bets;
- look for the stake and the event;
- place the bet again only if it is not listed.
Deposits and withdrawals
A card or wallet payment that you confirmed with your bank is a separate event from the screen in our app. Check the cashier history for the entry and the status. If your bank shows a charge and our history shows nothing after a reasonable wait, write to [email protected] with the date, the method and the amount in CAD, and attach the bank’s confirmation.
Reducing the risk of a drop
- Use a steady wireless network for live tables where you can.
- Close other heavy applications while a table is open.
- Install system and app updates when they appear.
- Turn off a virtual private network if the app will not load, because location checks can fail when your connection seems to be somewhere else.
- Keep enough battery and storage on the phone.
App or browser
The website adjusts to a phone screen, and apps for iOS and Android are also offered. Both open the same account, and your balance, history and limits are the same in each. If one fails to reconnect, try the other. Download the app only from the store for your phone and check that the publisher matches the details in your account.
Playing on a weak signal
Timing
Betting windows at a live table close at the dealer’s call, so a slow connection can make a bet late.
Stakes
Keep stakes at the level you planned, and leave a round you could not follow without trying to recover it.
Reading a bet confirmation
A bet is confirmed when the slip shows the stake, the odds and the possible return, and the bet appears in your open bets. A spinner on the screen is not a confirmation. Wait for the slip, and check the open bets before you try again.
Staying signed in safely
Staying signed in on your own phone is convenient, and on a shared phone it is risky. Lock the screen, do not store the password on the device and sign out after play if anyone else can pick up the phone. If a phone is lost, change your password from another device and write to [email protected] so that we can restrict the account until you confirm that it is safe.
Battery and storage on the move
Live video drains a battery faster than a slot does, and a full phone slows an app down. Before a long session, charge the phone, close other heavy applications and free some storage space. If the battery runs low during a live round, the server still completes the round, and the result will be in your history when you sign in again.
FAQ – BetNinja
No. The server completes the round, and the result appears in your history.
Look in your open bets before you place it again.
Check the cashier history, then write to [email protected] with the date and the amount in CAD.
Apps for iOS and Android are offered, and the website works in a phone browser.
Yes. It belongs to the account.
If the app does not load, turn it off, because location checks can fail.
In the responsible play settings of your account.