Two Balances, Two Sets of Rules at BetNinja Casino
When you take an offer at BetNinja Casino, your account no longer holds one pile of money. It holds two: your real balance, which is the cash you deposited and any winnings that are free of conditions, and your bonus balance, which is credited by the offer and carries its conditions with it. Most misunderstandings about bonuses come from treating the two as one. We keep them apart in the account because the difference decides what you can withdraw.
Real money is yours to withdraw, subject to verification. Bonus money is playing credit that becomes withdrawable only when the offer terms are met. The wagering requirement, the validity period and the maximum stake apply to the bonus balance and to winnings that come from it, not to the cash you brought yourself.
View bonusesHow the two balances compare
| Question | Real balance | Bonus balance |
|---|---|---|
| Where does it come from? | Your deposits and unrestricted winnings | The offer you selected |
| Is it withdrawable? | Yes, after verification | Only once the terms are met |
| Does wagering apply? | No, unless an offer’s terms say so | Yes, as stated in the offer |
| Does it expire? | No | Yes, after the validity period |
| Is there a stake cap? | Not for the cash alone | Yes, while the bonus is active |
Which balance is used first
The order in which funds are used is set by the terms of the offer, and the account shows both balances so that you can see which one a bet has drawn on. Do not assume the order. Read the clause before you play, because the order decides whether your own cash is exposed first or the bonus is.
What wagering changes
Wagering is a requirement that applies to the bonus. A requirement of 30x multiplies a base amount by thirty, and the base is named in the offer terms. The requirement of an offer shown to you in Canada is the one in the terms you see in your account. With an assumed factor that is not the current requirement of any offer, the arithmetic looks like this.
| Bonus in CAD | Assumed factor | Total wagering |
|---|---|---|
| 25 | 6 | 150 |
| 75 | 6 | 450 |
| 150 | 6 | 900 |
Each bet counts toward the requirement by the contribution percentage of its game, and some games count for nothing. Check the contribution table before choosing where to play.
When the bonus converts
When the wagering requirement is met inside the validity period, the remaining bonus funds and eligible winnings become part of your real balance. They can then be withdrawn, subject to verification of identity and payment method. If the period ends first, the bonus and the winnings tied to it are removed. Your own deposited cash is not removed.
What happens if you withdraw early
Requesting a withdrawal while the bonus is still active can forfeit the bonus and winnings from it. For that reason, think about the withdrawal before the bonus, not after. A player who might need to take money out soon should consider playing without an offer.
Common mistakes
- Treating the bonus balance as cash and planning with it.
- Betting above the maximum stake while the bonus is active.
- Playing games that do not count toward wagering.
- Missing the validity period.
- Opening a second account to obtain the offer again, which the one-account rule forbids.
Reading the account
Look for the two balances and the remaining wagering in your account area. Check them before a large bet, and compare the figures with the terms of the offer. If a number does not match your expectation, ask our support team before you continue.
Checking your balance after a session
When you finish, open the account and compare both balances with the start of the session. The real balance should have moved only by your own stakes and wins, and the bonus balance by the bets that counted toward wagering. If the figures do not match your expectation, ask our support team before you continue.
A worked example with both balances
Suppose a player deposits CAD 100 and accepts an offer that credits a further CAD 100 as bonus. The account now shows CAD 100 of real balance and CAD 100 of bonus balance. If the terms name the bonus as the base and an assumed factor of 6 applies, the player must place bets that count for CAD 600 before the bonus converts. Wins during that time are tracked against the terms, and if the player stops, the real CAD 100 is not lost because the bonus ran out, while the bonus and winnings tied to it are. A player who wants no conditions at all simply plays the CAD 100 without an offer.
Using the bonus balance sensibly
Pace
Spread the wagering over the validity period and do not rush it into one session.
Budget
Stake only what you planned to spend, and remember that the bonus balance is playing credit, not income.
FAQ – BetNinja
One is your real money and the other is the bonus credited by an offer. Each follows different rules.
Only once the terms of the offer have been met.
The wagering requirement is attached to the bonus, and the terms say what the base amount is.
The order is set in the offer terms, and the account shows both balances.
The bonus and winnings tied to it are removed, and your own cash remains.
No. Each game counts by the percentage in the terms, and some do not count.
Yes. Do not select an offer.
Our support team, through live chat or at [email protected].